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a.
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Our Bank would ordinarily give an acknowledgement of receipt of loan application and if demanded by the customer, a copy of the application form duly
acknowledged would also be given, as soon as the customer chooses to buy a retail product or service of his choice. In respect of loan applications all
loan applicants of all categories of loans irrespective of amount of loan sought by the borrower, the acknowledgement will indicate the timeframe for
disposal of such applications.
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b.
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Immediately after the decision to sanction the loan, our Bank would show draft of the documents that the customer is required to execute and would explain,
if demanded by the customer, the relevant terms and conditions for sanction and disbursement of loan. The bank would obtain the customers' acceptance /
guarantor's acceptance of these terms and conditions on record by way of an acceptance signature in the copy of sanction advice / ticket issued to the
customer.
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c.
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Loan Application Forms, Draft documents, Sanction letter, Declarations or such other papers to be signed by a customer would comprehensively contain all
the terms and conditions relating to the product or service of his choice.
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d.
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Wherever possible, reasons for rejection of loan would be conveyed to the customers.
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e.
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If the borrower desires to have the copies of the executed loan documents, bank upon written request would deliver the copies of duly executed documents
after due verification by the branch lawyer, against the borrowers’ written acknowledgement, at their cost.
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